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    Shipping & returns

    Refund policy

    Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

    Refund requirements

    The following criteria must be met to qualify for a refund:

    • Product is defective
    • Product is not as described
    • Product must not be damaged

    In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

    Proof of purchase

    To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

    Shipping items

    In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

    Returns can be mailed to: Call us for direction on were the product should be sent to or at our company address. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

    You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

    Contacting us

    If you have any questions about this Policy, please contact us.

    This document was last updated on June 7, 2019